Help

Welcome to the WattWave Help Center! We’re here to assist you with any questions or issues you may have regarding our products and services. Below you will find information on various topics to help you navigate your shopping experience with us.

1. Ordering

How to Place an Order

1. Browse our website and select the products you wish to purchase.
2. Click on the product to view its details and select any available options (e.g., color, size).
3. Click “Add to Cart.”
4. Once you’ve added all desired items to your cart, click on the shopping cart icon and then “Checkout.”
5. Follow the prompts to enter your shipping and payment information.
6. Review your order and click “Place Order” to complete your purchase.

Order Confirmation

After placing an order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our support team.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order by logging into your WattWave account and viewing your order history.

2. Shipping

Shipping Options

We offer various shipping options to meet your needs. These include standard, expedited, and express shipping. Shipping costs and delivery times will be calculated at checkout.

Shipping Policy

For detailed information on our shipping policy, including international shipping, please visit our [Shipping Policy] page.

3. Returns & Exchanges

Return Policy

If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. For detailed information, please visit our [Return Policy](https://wattwavestore.com/return-policy/) page.

How to Initiate a Return

1. Contact our customer service team to request a return authorization.
2. Package the item securely and include the return authorization slip.
3. Ship the item to the address provided by our customer service team.

4. Product Support

Power Stations

• Usage Instructions: Refer to the user manual included with your product.

Power Banks

• Charging Tips: Ensure your power bank is fully charged before use. Use the appropriate cable and adapter.

Robotic Vacuums

• Setup Instructions: Follow the setup guide provided in the packaging.
• Maintenance: Regularly clean the vacuum’s brushes and sensors.

Other Gadgets

• User Manuals: User manuals are available for download on each product’s page.

5. Account Management

Creating an Account

Creating an account allows you to track your orders, save your address, and enjoy faster checkout.

Updating Your Information

Log into your account and navigate to the “Account Details” section to update your personal information, address, and payment methods.

Password Reset

If you have forgotten your password, click on “Forgot Password” on the login page and follow the prompts to reset it.

6. Contact Us

Customer Service

• Email: support@wattwavestore.com
• Phone: 1-800-123-4567

Feedback

We value your feedback! If you have any suggestions or comments, please reach out to us at feedback@wattwavstore.com.

7. Frequently Asked Questions

For answers to common questions, please visit our [FAQ](https://wattwavestore.com/faq/) page.