Shipping Policy
Welcome to WattWave’s Shipping Policy. We are dedicated to ensuring your orders are delivered accurately, promptly, and with great care. This policy details the terms and conditions related to the shipping of our power stations, power banks, robotic vacuums, and other electronic gadgets.
Order Processing Time
Processing Period: All orders placed on WATTWAVESTORE are processed within 1-2 business days. This period includes the time taken to verify your order, prepare it for shipping, and hand it over to the shipping carrier.
Non-Processing Days: Orders are not shipped or delivered on weekends or holidays. Any orders placed during these times will begin processing on the next business day.
Shipping Timeframe
Delivery Window: Shipping times vary depending on the product and destination. Most orders are expected to be delivered within 0-30 days from the date the order is placed.
Factors Influencing Delivery: Delays may occasionally occur due to unforeseen circumstances such as severe weather, natural disasters, customs delays, or other factors outside our control. If there is a significant delay in the shipment of your order, we will proactively contact you via email or phone to provide updates and potential resolutions.
Shipping Rates
Calculation of Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout. The rates depend on the weight, dimensions, and destination of your package.
Free Shipping Offers: Free shipping may be available for certain products or order totals. These promotions will be clearly indicated on the product page or during checkout. Please note that free shipping offers apply only to standard shipping methods.
Order Tracking
Tracking Information: Once your order has shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within 24 hours.
Monitoring Your Shipment: You can use the provided tracking number to monitor the progress of your shipment on the carrier’s website. This allows you to stay informed about the status and expected delivery date of your order.
Shipment to P.O. Boxes or APO/FPO Addresses
Delivery to U.S. Territories: WattWave ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. However, please note that delivery to P.O. boxes may take longer due to logistical constraints.
Special Handling: Shipments to APO/FPO/DPO addresses are treated as domestic shipments, but transit times may vary depending on the final destination and military protocols.
International Shipping Policy
Global Reach: We currently ship to select international destinations. Shipping rates and delivery times will be calculated at checkout based on your location.
Additional Costs: Please note that additional customs fees, duties, and taxes may apply for international shipments. These charges are determined by your country’s customs policies and are the responsibility of the customer.
Warehouse Locations: We also ship goods from our warehouses in Hong Kong, China, and other Asian countries to better serve our international customers and reduce shipping times.
Damaged Items
Liability: WattWave is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Filing a Claim: To file a claim, you should save all packaging materials and damaged goods as evidence. Contact the shipment carrier with your tracking number and details of the damage to initiate the claims process.
Missing or Incorrect Items
Immediate Action: If you believe your shipment is missing items or contains incorrect products, please contact us immediately at support@wattwavestore.com. Include your order number and details about the missing or incorrect item(s).
Resolution Process: Our customer service team will investigate the issue and take appropriate action, which may include sending replacement items or providing a refund.
Shipping Restrictions
Restricted Products: Certain products may be subject to shipping restrictions and cannot be shipped to specific destinations. These restrictions will be noted on the product page or during checkout.
Compliance: Restrictions may be due to legal regulations, safety concerns, or carrier limitations.
Delivery Address Accuracy
Ensuring Accuracy: To ensure timely delivery, please make sure that your shipping address is accurate and complete at the time of order placement.
Consequences of Inaccuracies: WattWave is not responsible for orders delayed or returned due to incorrect or incomplete addresses. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.
Questions or Concerns
If you have any questions or concerns about our shipping policy, please contact us at support@wattwavestore.com. We are here to assist you and ensure a smooth shipping experience.
Thank you for shopping with WattWavestore!